Frequently Asked Questions Q: Do you have a minimum delivery? A: Yes. We have a 100 gallon minimum delivery requirement.     Q: How do I become a customer? A: You can stop by our office or click here to apply online.     Q: Why should I consider Automatic Delivery? A: Make your life less complicated- let us handle the responsibility of keeping your tank full so, you don't have to.     Q: How do I get on Automatic Delivery? A: If you are already a credit approved customer, or are signed up for Easy Auto Pay simply call our office and we will be happy to set you up.  If you are not a credit approved customer you simply need to apply for credit or click here to apply online.     Q: How do you know when to deliver my fuel? A: We use a computerized system that utilizes the "degree-day" method to calculate a burning rate for your system.  We are able to project deliveries with a high degree of accuracy based on your usage history.     Q: Can I pay over the internet? A: Yes. We offer our secure Online Bill Pay for your convenience.  Pay your bill online anytime day or night.     Q: What other payments do you accept? A: We accept cash, checks and most credit cards.  We also offer our Easy Auto Pay program if you'd prefer to have your payment automatically charged to your debit/credit card.     Q: Do you sell gift certificates? A: Yes we do. Gift certificates are available at our office and may be redeemed for purchases of heating fuel and/or service work.

Q: Do you offer Price Protection programs?   A: Yes.  We offer four different price protection plans to suit your needs. For more information on these plans, click here.         Q: How much fuel should I plan on buying for a price protection program?   A: If you are a current customer we are able to determine your fuel usage based on prior deliveries over that last few years.  If you are not a current customer, a good rule of thumb in determining your fuel usage is by multiplying the number of rooms in your home by 200 gallons.  For example, a house with 6 rooms(kitchen, living room, dining room, 2 bedrooms, & 1 bathroom) would use approximately 1200 gallons of fuel during the heating season.         Q: Do you offer service plans?   A: Yes, Paul's Plumbing & Heating offers two service plans, the Standard Plan and the Deluxe Plan.  Click here for more information on our service plans.  Our highly trained service team is also available 24/7.         Q: Why should I have regular maintenance on my heating system?   A: A regular tune-up will keep your heating system running at peak efficiency, resulting in lower fuel costs.         Q: What type of training is required for your service technicians.   A: Our technicians are state certified, and attend schools and seminars to keep abreast of new developments in energy saving technology and code requirements.         Q: What areas do you service?   A: We service China, Waterville and the surrounding areas.  Click here for a complete list of locations.